Warranties

Exquisite Brass and Tile warrants that all merchandise is 100% free of defects. In case of any manufacturing defect in a product, we will replace the product at no extra charge. All defective merchandise must be reported within 7 days of date of receipt.

Returns

All shipments should be inspected immediately; all claims for damages or shortages must be made within 5 days after receipt of shipment.

Exquisite will not be responsible for packages returned to us due to order refusals or returned orders after 3 delivery attempts have been made. A 25% restocking fee plus freight charges will be applied.

If you receive damaged or defective merchandise, please contact customer service to obtain a Return Authorization Number (RAN) via email at:

service@brassandtile.com

A RAN must be received prior to the return of any merchandise.
Merchandise must be returned in original packaging and can be shipped by UPS or through the Post Office. CODs are not accepted. Shipping and handling charges are non-refundable.